DELIVERY

We will deliver the Goods to your specified delivery address within the costs and timeframes specified below:

  1. Standard shipping from the UK: 2-5 working days - £4.99 (or free when you spend £100 on items across Nomasana.com)
  2. Express shipping from the UK: 1-2 working days - £9.99
  3. Standard shipping from the UAE: 5-10 working days - £19.99
  4. Express shipping from the UAE: 3-4 working days - £39.99
  5. For same day delivery to addresses within the UK, please order by 11am 
  6. We do not currently offer same day delivery to the UAE.

 Please contact us for a tailored quote if you would like your package delivered outside of these timeframes. 

Failing any agreement, without undue delay and, in any event, we will deliver your goods not more than 30 days after the day on which you purchased on our site.

In any case, regardless of events beyond our control, if we do not deliver the Goods on time, you can (in addition to any other remedies) treat the Contract at an end if:

  1. we have refused to deliver the Goods, 
  2. or if delivery on time is essential taking into account all the relevant circumstances at the time the purchase was made, 
  3. or you said to us before the Contract was made that delivery on time was essential; 
  4. or after we have failed to deliver on time, you have specified a later period which is appropriate to the circumstances, and we have not delivered within that period.

 If you treat the Contract at an end, we will (in addition to other remedies) promptly return all payments made under the Contract.

If you were entitled to treat the Contract at an end, but do not do so, you are not prevented from cancelling the Order for any Goods or rejecting Goods that have been delivered and, if you do this, we will (in addition to other remedies) without delay return all payments made under the Contract for any such cancelled or rejected Goods. If the Goods have been delivered, you must return them to us or allow us to collect them from you and we will pay the costs of this. 

If any Goods form a commercial unit (a unit is a commercial unit if division of the unit would materially impair the value of the goods or the character of the unit), for example, the hair straightener + case, you cannot cancel or reject the Order for some of those Goods without also cancelling or rejecting the Order for the rest of them. 

We do not generally deliver to addresses outside England and Wales, Scotland, Northern Ireland, the Isle of Man, and the Channels Islands. If, however, we accept an Order for delivery outside that area, you may need to pay import duties or other taxes, as we will not pay them. We do not pay taxes for goods delivered to the UAE. 

You agree we may deliver the Goods in instalments if we suffer a shortage of stock or other genuine and fair reason, subject to the above provisions and provided you are not liable for extra charges.

If you or your nominee fail, through no fault of ours, to take delivery of the Goods at the Delivery Location, we may charge the reasonable costs of storing and redelivering them.

The Goods will become your responsibility from the completion of delivery or Customer collection. You must, if reasonably practicable, examine the Goods before accepting them. 

Risk and Ownership

Risk of damage to, or loss of, any Goods will pass to you when the Goods are delivered to you.

You do not own the Goods until we have received payment in full. If full payment is overdue or a step occurs towards your bankruptcy, we can choose, by notice to cancel any delivery and end any right to use the Goods still owned by you, in which case you must return them or allow us to collect them.

 

Withdrawal and Cancellation

You can withdraw the Order by telling us before the Contract is made, if you simply wish to change your mind and without giving us a reason, and without incurring any liability.

You can cancel the Order/Contract except for any Goods which are made to your special requirements (see the Returns page for further info) by telling us no later than  14  calendar days  from the day the Contract was entered into, if you simply wish to change your mind and without giving us a reason, and without liability, except in that case, you must return to any of our business premises the Goods in undamaged condition at your own expense. Then we must without delay refund to you the price for those Goods which have been paid for in advance, but we can retain any separate delivery charge. This does not affect your rights when the reason for the cancellation is any defective Goods. This Returns Right is different and separate from the Cancellation Rights below.

This is a distance contract (as defined below) which has the cancellation rights (Cancellation Rights) set out below. These Cancellation Rights, however, do not apply to a contract for the following goods (with no others) in the following circumstances:

  1. goods that are made to your specifications or are clearly personalised;
  2. goods which are liable to deteriorate or expire rapidly.

Also, the Cancellation Rights for a Contract cease to be available in the following circumstances:

  1. in the case of a contract for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons, if they become unsealed after delivery;
  2. in the case of any sales contract, if the goods become mixed inseparably (according to their nature) with other items after delivery.

 

Guarantee

We have a legal duty to supply the Goods in conformity with the Contract, and will not have conformed if it does not meet the following obligation.

Upon delivery, the Goods will:

  1. be of satisfactory quality;
  2. be reasonably fit for any particular purpose for which you buy the Goods which, before the Contract is made, you made known to us (unless you do not actually rely, or it is unreasonable for you to rely, on our skill and judgment) and be fit for any purpose held out by us or set out in the Contract; and
  3. conform to their description.

It is not a failure to conform if the failure has its origin in your materials.

We will immediately, or within a reasonable time, give you the benefit of the free guarantee given by the manufacturer of the Goods. Details of the guarantee, including the name and address of the manufacturer, the duration and territorial scope of the guarantee, are set out in the manufacturer's guarantee provided with the Goods. This guarantee will take effect at the time the Goods are delivered and will not reduce your legal rights.

Please contact us at hello@nomasana.com if you need any further information.